Shipping policy

We do everything possible to ensure that our products reach you safely and in perfect condition. This policy outlines the procedures and responsibilities for both us and our customers during the shipping process for fragile items.

Packaging and Protection

  1. All items are professionally packaged using dedicated materials such as bubble wrap, foam, and reinforced boxes.
  2. Packages are clearly marked with "Fragile" labels to ensure proper handling during shipping.

Receiving the Shipment

  1. We recommend inspecting the product upon receipt.
  2. If visible damage is present, please document the packaging and product with photos or videos and contact us within 24 hours of receiving the shipment.

Cases of Damage or Loss

  1. If the product arrives broken or damaged, we will offer a replacement or a full refund based on the customer's preference.
  2. The claims process includes:
    • Submitting photos showing the damage.
    • Retaining the original packaging until the issue is resolved.

Questions and Support

For any questions or issues related to items, please contact us via:

We are committed to high-quality service and ensuring customer satisfaction.